This Privacy Policy explains what personal information luk91 collects when you use the platform, how it is used, who it may be shared with, and what rights you have over your own data. Please read it carefully alongside our Terms and Conditions.
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Six core principles that guide how luk91 handles your personal information on the platform.
luk91 collects personal information only to the extent required to operate the platform, verify your identity, process PKR payments through JazzCash, Easypaisa and Raast, and provide player support. We do not collect data for its own sake.
Account credentials and payment details stored on luk91 are protected using encryption. Access to personal data within the platform is restricted to the teams and systems that have a genuine operational need for it.
luk91 does not sell, rent or trade your personal information to third-party marketers. Your data is used to run the platform and process your account – not to generate advertising revenue for other parties.
Personal data may be shared with payment processors, identity verification providers and relevant authorities only where this is required to operate the platform or comply with applicable obligations. These third parties are bound by their own data protection obligations.
As a registered luk91 player, you have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to ask for your data to be deleted subject to our legal retention requirements.
luk91 uses cookies to maintain your session, remember your preferences and analyse platform performance. You can manage cookie preferences through your browser settings. Cookies do not give us access to data on your device beyond what is required for platform functionality.
A quick reference table of the main categories of personal information collected on luk91 and why.
| Data Category | Examples | Why We Collect It | How Long Kept |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport details | Account registration, age verification, KYC compliance | Duration of account plus legal retention period |
| Contact Data | Mobile number, email address | Account communications, support, security alerts | Duration of account |
| Payment Data | JazzCash / Easypaisa number, bank account details, transaction history | Deposit and withdrawal processing in PKR | As required for financial record-keeping |
| Technical Data | IP address, device type, browser, session data | Platform security, fraud prevention, performance optimisation | Up to 12 months rolling |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, responsible gaming monitoring | Duration of account |
| Communications Data | Support chat logs, email queries | Quality assurance, dispute resolution | Up to 24 months |
When you register for and use the luk91 platform, we collect personal information in the following ways:
Information you provide directly: This includes the details you submit during account registration – your name, date of birth, contact number and email address. During identity verification you will also provide a copy of your CNIC or passport and, where required, proof of your payment method. If you contact luk91 support, the content of that communication is also retained.
Information collected automatically: When you use luk91, our systems automatically log technical data including your IP address, device type, operating system, browser, the pages and games you access, the time and duration of your sessions, and the details of bets placed and transactions completed. This data is collected through standard server logs and platform analytics tools.
Information from payment processors: When you deposit or withdraw funds using JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider shares transaction confirmation data with luk91 to verify that the payment has been completed. luk91 does not store your full payment credentials; these remain with the payment provider.
Cookies and similar tracking: luk91 uses cookies and similar technologies to maintain your login session, remember platform preferences and analyse usage patterns. Details of how cookies are used are covered in Section 6 below.
luk91 uses your personal data for the following purposes, all of which are necessary for operating the platform or fulfilling our obligations to you as a registered player:
luk91 does not use your personal data for profiling for advertising purposes and does not share data with third-party advertisers.
All financial transactions on luk91 are denominated in Pakistani Rupees. When you deposit funds via JazzCash, Easypaisa, Raast, bank transfer or a supported card, the transaction is processed by the relevant payment provider. luk91 receives confirmation of the completed transaction but does not store your JazzCash PIN, Easypaisa password, bank account password or full card details.
Payment confirmation data – including the amount transferred, the date and time, and a reference number – is retained by luk91 as part of your transaction history. This record is maintained for the duration required by applicable financial record-keeping obligations and is accessible to you through your account dashboard.
luk91 does not sell or rent your personal information. We may share your data with the following categories of third parties, strictly on a need-to-know basis:
Any third party that receives personal data from luk91 is required to handle it in accordance with applicable data protection principles and is not permitted to use it for their own marketing or secondary purposes.
luk91 retains personal data for as long as your account is active and for such additional period as is required by applicable law or our legitimate operational needs. The following general retention principles apply:
When the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to your identity.
luk91 uses cookies – small text files stored on your device by your browser – to make the platform work correctly and to improve the experience for players. The main types of cookies used on luk91 are:
You can manage or delete cookies through your browser settings. Blocking essential cookies may affect your ability to log in or use the platform correctly. Blocking analytics cookies does not affect your ability to use luk91 but reduces our ability to improve the platform based on real usage data.
luk91 does not use third-party advertising cookies or cookies that track your activity on other websites outside of the luk91 platform.
luk91 implements technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, luk91 will take steps to notify affected players as required by applicable obligations.
As a registered luk91 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting luk91 support through the platform:
What you can ask luk91 to do with your personal information.
You can request a copy of the personal data luk91 holds about you. We will provide this in a readable format within a reasonable timeframe upon verification of your identity.
If personal data we hold is inaccurate or incomplete, you can ask us to correct it. Contact support with details of the correction required and supporting evidence where relevant.
You can request that your personal data be deleted. This right applies subject to legal retention requirements – some data must be kept for financial and compliance reasons even after account closure.
In certain circumstances you can ask luk91 to restrict how we use your data while a query or dispute is being resolved, without requiring full deletion.
Where technically feasible, you can request a copy of your personal data in a structured, commonly used format so that you can transfer it to another service provider.
You can object to specific types of processing of your personal data, including processing based on legitimate interests. luk91 will review such requests and respond with our position and reasoning.
luk91 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed as part of the registration and KYC processes to enforce this requirement.
If luk91 becomes aware that an account has been registered by or on behalf of a person under 18 years of age, that account will be closed immediately. Any funds associated with the account will be handled in accordance with our Terms and Conditions and applicable legal requirements.
Parents and guardians who believe a minor may have registered on luk91 should contact platform support immediately to report the account. luk91 will act promptly on all verified reports of under-18 accounts.
luk91 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements to how we explain our data practices. The date at the top of this page reflects the most recent revision.
Where material changes are made to this policy, luk91 will take reasonable steps to notify registered players via their registered contact details or through a notice displayed on the platform. Continued use of luk91 following publication of an updated Privacy Policy constitutes acceptance of those changes.
We recommend reviewing this page periodically to stay informed about how luk91 handles your personal information.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal information has been handled on luk91, please contact platform support through the contact details available within your account dashboard.
luk91 will acknowledge data-related requests promptly and aim to resolve them within a reasonable timeframe. For requests involving account closure and data deletion, completion may take longer where legal retention obligations require certain records to be maintained for a defined period after the account is closed.
If you are not satisfied with how luk91 has handled your data concern, you may have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
luk91 is an entertainment platform for adults aged 18 and above. We use the activity data we collect in part to support responsible gaming – monitoring for patterns that may indicate a player needs support and making self-management tools easily accessible from the account dashboard.
You can set deposit limits, activate session time reminders or request self-exclusion at any time. These tools are there for your benefit and we encourage all players to use them as part of a healthy approach to online gaming. If you have concerns about your gaming habits, please use these features or talk to someone you trust.
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